JB Works

IT, Business & Operations Solutions

IT support and automation for small offices in Western New York that don't have an IT person on staff. Visits happen after you close, and every price is posted below.

Services and prices

Built for law, medical and dental, insurance, and real estate offices running on Microsoft 365.

Hourly support

For anything that isn't a flat-rate job below.

  • On-site support1-hour minimum$135/hr
  • Remote support30-minute minimum, then 15-minute steps$120/hr

Monthly support blocks

Prepaid hours at a lower rate, for offices that want someone on call. Unused hours don't roll over.

  • 5 hours a monthWorks out to $115 an hour$575/mo
  • 10 hours a monthWorks out to $110 an hour$1,100/mo
  • Hours beyond your block$120/hr

Automation and operations

Turn paper forms and retyping into automatic steps: intake forms that create and file documents, request tracking, and approvals, built with Power Automate and Power Apps.

  • Automation work$85/hr
  • Single automationOne workflow, about 5 hours$425
  • App plus automationsQuoted per project$2,125 to $3,400

Flat-rate jobs

Common jobs at a set price.

  • Quick remote fixPrinter, new device, or software setup$35
  • Software or email troubleshooting$90
  • Virus and malware removal$145
  • New computer setup, on-site$155
  • Data transfer, up to 100 GB$125
  • Printer setup, on-site$110
  • Wi-Fi or network setup, on-site$155
  • New employee setupAccount, license, sign-in security, email, and device$135
  • Employee offboardingRemove access, move mail and files, wipe the device$120
  • On-site travel is included within 20 miles of Amherst. Farther visits add a $25 trip fee.
  • Weekend visits are billed at 1.5 times the normal rate.
  • Hardware and parts are extra. Sales tax applies to some hardware work.

How it works

From first message to paid invoice, with no surprises in between.

  1. Tell me what's going on

    Email [email protected] any time of day.

  2. Get a time and a price

    I reply that evening with when I can help and what it will cost.

  3. Work gets done after hours

    On-site after your office closes, or remotely, so your day isn't interrupted.

  4. Pay an itemized invoice

    Every line is listed. Pay by card, check, or bank transfer.

Recent work

Two Microsoft 365 projects built for a multi-office professional services firm.

Client check-in kiosk

A Power Apps kiosk that collects a client's details at the front desk, creates the right documents automatically, and files them in SharePoint. A task that took 15 to 20 minutes of retyping now takes under a minute.

IT request tracking

A help desk built on Outlook, SharePoint, and Power Automate, so staff requests are logged, assigned, and tracked to completion instead of lost in email.

Tell me what's going on

Email a short description and the best time to reach you. I'll reply this evening with a time and a price.

Email [email protected]